FAQ
Sizing & Fit
How Do I Choose My Size?
Utilize the size guide available on each product page to determine your recommended size.
If your measurements fall between sizes, we recommend selecting the larger size for additional comfort and coverage.
What If I'm Between Sizes?
If your measurements fall between sizes, we recommend choosing the larger size.
This typically provides the most comfortable fit while maintaining the intended silhouette.
What Sizes Does Rysenne Offer?
Rysenne offers every garment in XXS-7XL (US Women's 000 - 40).
Rysenne garments are intentionally graded and refined to maintain comfort, support, and performance across the complete size range.
Orders & Shipping
When Will I Receive My Order?
The Core Collection is currently available for pre-order.
Expected arrival for Core Collection pre-orders is October 2026.
We'll keep you updated throughout the process and If our estimated delivery timeline changes materially, we'll notify you by email as soon as possible.
Can I Cancel My Order?
You may cancel your order at any time before fulfillment begins and receive a full refund to your Original Payment Method.
Once your order has entered fulfillment it is no longer eligible for cancellation.
To cancel an order, log in with the same information used to place your order and navigate to the Orders section of your profile.
If the cancellation button is not visible, your order has already entered fulfillment and is no longer eligible for cancellation.
Can I Make Changes After Ordering?
You may make changes to your order at any time before fulfillment begins. Please keep in mind any changes are subject to available inventory.
Once your order has entered fulfillment, changes are no longer possible.
To edit an order, log in with the same information used to place your order and navigate to the Orders section of your profile or on the thank you page immediately after checkout.
If the "Edit Order Items" button is not visible, your order has already entered fulfillment and is no longer eligible for changes.
What If I Need To Change My Delivery Address?
You may make changes to your Delivery Address at any time before fulfillment begins.
To edit your Delivery Address, log in with the same information used to place your order and navigate to the Orders section of your profile or on the thank you page immediately after checkout.
If the "Update Delivery Address" button is not visible, your order has already entered fulfillment, and any address changes must be coordinated directly with the shipping carrier.
Is International Shipping Available?
Pre-Order is currently available only within The United States, but we plan to ship internationally very soon.
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How Much Does Shipping Cost?
Shipping is charged at a flat-rate of $8.00 and all orders over $200 qualify for free shipping.
How Can I Track My Order?
You will receive a shipping confirmation email with tracking information as soon as your order leaves our fulfillment center.
Please allow up to 24 hours for tracking updates to appear in the carrier's system.
What If My Package Is Lost or Delayed?
Once your order has been transferred to the shipping carrier, delivery and timing are managed by the carrier.
If your package appears delayed, we recommend contacting the carrier directly first. They have the most up-to-date shipping information.
If additional assistance is needed, we will do our best to assist. Please contact customerservice@rysenne.com
Please include:
- Order Confirmation Number
- Tracking Number
- Description of the issue
What If My Order Arrives Incorrect Or Damaged?
If your order arrives damaged, defective, or incorrect, we will make it right at no additional cost to you.
Please contact customerservice@rysenne.com as soon as possible and within 30 days of delivery.
Please include:
- Order Confirmation Number
- Photographs of the item and packaging
- A brief description of the issue
Returns & Exchanges
Can I Return My Order?
Yes. After delivery, Items may be returned within 30 days.
To qualify for a return, items must meet the requirements below:
- Unworn and unwashed.
- Free of stains, makeup, deodorant marks, odors, pet hair, excessive lint, or any other signs of wear.
- Returned with original tags attached.
- Accompanied by a valid proof of purchase.
Items that do not meet these conditions may not qualify for a refund.
How Can I Initiate A Return?
To initiate a return, please log in with the same information used to place your order, navigate to the Orders section of your profile, and select the "Return" button on any eligible order.
Can I Exchange My Order?
No. At this time, we do not offer direct exchanges.
To receive a different size or item, simply place a new order and return the original item in accordance with our return policy.
This allows us to process returns more quickly while keeping inventory accurate.
Are Returns Free?
Yes. We are confident you will love your Rysenne pieces. If for any reason you do not, we will cover all return costs.
What Are My Options For Refunds?
Once your return has been inspected and approved, you will receive a refund to your Original Payment Method
Please note that refunds are subject to your financial institution's processing times.
How Long Do Refunds Take?
Once your return has been inspected and approved, refunds are issued promptly.
Refunds are generally processed within 5–10 business days, depending on your financial institution.