Returns

Return Eligibility

After delivery, items may be returned within 30 days.

To qualify for a return, items must meet the requirements below:

Unworn and unwashed.
Free of stains, makeup, deodorant marks, odors, pet hair, excessive lint, or any other signs of wear.
Returned with original tags attached.
Accompanied by a valid proof of purchase.

Items that do not meet these conditions may not qualify for a refund.

Exchanges

At this time, we do not offer direct exchanges.

To receive a different size or item, simply place a new order and return the original item in accordance with our return policy.

This allows us to process returns more quickly while keeping inventory accurate.

Return Costs

All return costs are covered by Rysenne.

Refund Options

Once your return has been inspected and approved, you will receive a refund to your Original Payment Method.

Please note that refunds are subject to your financial institution's processing times.

Refund Timing

Once your return has been inspected and approved, refunds are issued promptly.

Refunds are generally processed within 5–10 business days, depending on your financial institution.

Incorrect or Damaged Orders

If your order arrives damaged, defective, or incorrect, we will make it right at no additional cost to you.

Please contact customerservice@rysenne.com as soon as possible and within 30 days of delivery.

Please include:

Order Confirmation Number
Photographs of the item and packaging
A brief description of the issue

Initiating A Return

To initiate a return, please log in with the same information used to place your order, navigate to the Orders section of your profile, and select the "Return" button on any eligible order.

Final Sale Items

Products marked Final Sale cannot be returned.

Need Help?

Visit our FAQ page for immediate answers to common questions.

For additional assistance, please contact:

customerservice@rysenne.com