Refund Policy
Returns
We want you to feel confident in every Rysenne purchase. If you're not completely satisfied, eligible items may be returned in accordance with the policy below.
Eligible items may be returned within 30 days of delivery.
The 30-day return window begins on the date your order is delivered, not the date your order was placed.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 30 days of delivery
- Be unworn and unwashed
- Be free of stains, odors, pet hair, excessive lint, deodorant marks, makeup, or any other signs of wear
- Have all original tags attached
- Be returned in their original condition
All returned items are subject to inspection upon receipt. Rysenne reserves the right to refuse returns that do not meet these eligibility requirements, even if a return authorization or return shipping label has already been provided.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size or style, please initiate an eligible return and place a new order separately.
Order Edits
Customers may request a size change before fulfillment begins by logging in to their account and navigating to the "Orders" section.
Because production quantities have already been finalized, order edits are subject to availability.
Return Shipping
For all eligible returns, Rysenne will provide a pre-paid return shipping label.
Original shipping charges are non-refundable.
All returned items are subject to inspection upon receipt. Rysenne reserves the right to refuse returns that do not meet these eligibility requirements, even if a return authorization or return shipping label has already been provided.
Refund Options
Once your return has been received, inspected, and approved, your refund will be issued to your Original Payment Method.
Refunds issued to your original payment method are subject to your financial institution's processing times.
Refund Processing
All returns are inspected upon arrival.
If your return is approved, your refund will be processed promptly.
Depending on your payment provider, refunds to your Original Payment Method may take 5–10 business days or more to appear after processing.
If your return does not satisfy the eligibility requirements outlined in this policy, the return may be denied and a refund may not be issued.
Incorrect, Damaged, or Defective Items
If your order arrives damaged, defective, or incorrect, we will make it right at no additional cost to you.
Please contact customerservice@rysenne.com as soon as possible and within 30 days of delivery.
Please include:
- Order Confirmation Number
- Photographs of the item and packaging
- A brief description of the issue
If we determine that the issue resulted from a fulfillment or manufacturing error, Rysenne will, at its discretion, replace or refund the affected item(s) at no additional cost to you. We will also provide a prepaid return shipping label if a return of the original item is required.
Non-Refundable Items
Products marked Final Sale are not eligible for return or refund.
How to Start a Return
To initiate a return, please log in with the same information used to place your order, navigate to the Orders section of your profile, and select the "Return" button on any eligible order.
We'll review your request and, if eligible, provide return instructions, including the return shipping label.
Providing return instructions or a return shipping label does not guarantee approval of a refund. All returned merchandise is subject to inspection upon receipt and must satisfy the eligibility requirements outlined in this policy before a refund will be issued.
Please do not send items back without contacting us first. Unauthorized returns may be refused and may not qualify for a refund.
Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us at:
We typically respond within 1–2 business days.